Support Center

1. What is Refacely.ai?

Refacely.ai is an AI-powered online image enhancement platform that can automatically upscale, denoise, repair, and enhance image details.

We serve creators, photographers, and designers around the world with high-quality, commercially usable image enhancement.

2. Do you keep my uploaded images?

We do not keep them long-term.

All uploaded files are used only for processing your jobs. You can view and download results within 7 days after completion.

3. Is Refacely.ai secure?

Yes.

All data is transmitted over encrypted HTTPS connections, and our servers enforce strict access control and security auditing.

Your data is never made public or used for model training.

4. Can I use the generated images commercially?

Yes.

You own the rights to the images that Refacely.ai generates or enhances, and you may use them for commercial purposes.

Please make sure that the content you upload does not infringe on others' rights.

5. What if I can't use the service after payment?

First, check that your network connection is stable and your account is active.

If the issue persists, please email our support team with the following information:

• Your registered email
• Payment time and amount
• Error screenshots (if any)

We typically respond within 24 hours.

6. Which payment methods are supported?

We currently support major international credit and debit cards (such as Visa and Mastercard).

All payments are processed by secure payment providers; we do not store your card information.

7. Can I get a refund?

Yes—if you meet the requirements.

In general, you can request a refund within 7 days after payment if the coins from that order haven’t been used. If they’ve been used, the order is not refundable (resources have been consumed).

If you need help, please contact support@refacely.ai and include your order number.

8. Can I delete my account or data?

Yes.

Please email privacy@refacely.ai and describe your request.

We will complete account and data deletion within 3 business days.

9. Where can I find updates or new features?

Major updates are announced on the homepage and via email.

You can also follow our official blog and product changelog for the latest features.