Privacy Policy

Refacely

Last updated: November 2025

Welcome to Refacely (referred to as "the Service" or "we").

We value your privacy and are committed to protecting the information you share with us when using the Service.

This Privacy Policy explains how we collect, use, and protect your data.

1. Information We Collect

When you use Refacely, we may collect the following types of information:

Account information

When you register, sign in, or use the Service, we may collect your email address, username, and authentication credentials.

Image data

Uploaded images are used solely to provide image enhancement and optimization features.

These files are retained for no more than 72 hours after job completion and then permanently deleted.

Device and log information

We may collect information such as device type, browser, operating system, access time, and IP address to improve security and service quality.

2. How We Use Information

We only use collected information for the following purposes:

To provide and improve our image processing services
To ensure system security and operational stability
To prevent abuse and detect suspicious or abnormal activity
To provide customer support and technical maintenance
To comply with regulatory and legal requirements

We do not sell, rent, or otherwise disclose your personal information to third parties for their own marketing purposes.

3. Data Security and Retention

All data transmission is encrypted using industry-standard protocols.
We retain data only for the minimum duration necessary to provide the Service.
Uploaded images are automatically deleted within 72 hours of job completion.
We use industry-standard cloud security practices to prevent unauthorized access, disclosure, or alteration of data.

4. International Data Transfers

Our servers and service providers may be located in different countries or regions, which means your data may be transferred and processed across borders.

We take reasonable steps to ensure that all such processing complies with applicable privacy and data protection laws.

5. Your Rights

Depending on applicable law, you may have the right to:

Access, correct, or delete your account and personal information
Request that we delete data associated with you
Contact us with questions or complaints about privacy

Account deletion will remove your in-app account and content data, but payment and refund records are retained by Stripe for compliance purposes.

To exercise these rights, please contact us at:

📧 privacy@refacely.ai

6. Children's Privacy

Refacely is intended for users who are 16 years of age or older.

We do not knowingly collect or store personal information from children under 16.

If you believe we have inadvertently collected such information, please contact us so we can delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to business, legal, or technical developments.

When we make changes, we will post the updated policy on our website and update the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact:

Refacely / DataEcho Technologies Inc

1500 N Grant St, STE R, Denver, CO 80203, USA

support@refacely.ai